We're fans of Will Guidara here at PatronageKit. His books will upend your perspective on what it means to be hospitable. Once you've read Unreasonable Hospitality, come back to us and build yo business
There isn't too much to say here, this is a blog post for customer experience tool suite, not Goodreads.
The title is aptly descriptive — crafting memorable experiences requires a level of empathy that most would deem unreasonable. Filling a private dining room with sand to inspirit a couple who'd missed their holiday? Absolutely unreasonable. But for the couple and the generous team at Eleven Madison Park, absolutely worth it.
Throughout Will explains what hospitality means to him, the mentality required to elevate Eleven Madison Park to the #1 restaurant in the world, and reflects on formative moments that solidifed his career in the restaurant business.
An essential read for those who resonates with serving others.